At dataTaker we're dedicated to providing excellent pre-sales and after-sales service.
For technical assistance on any of our products, go to Technical Support.
Support response time frame
- • Telephone response 9am - 5pm (Australian Eastern Time)
- • Return support call within 24hrs (Mon - Fri)
- • Email or fax response within two working days
Please note:
The nature of the response from the Support Team will depend on the complexity of the problem. It may be necessary to provide a workaround or an interim solution pending a permanent resolution.
On occasion you may be advised that the problem can only be resolved in a future upgrade or release, this is beyond the control of the Support Team.
For product inquiries and general application advice, we offer the following contact options:
- • Contact one of our offices
- • Contact your nearest dataTaker distributor
- • Complete the form below
Our Head Office
Australasia
Thermo Fisher Scientific Australia Pty Ltd
5 Caribbean Drive,
Scoresby, VIC 3179
Tel: +61 3 9757 4477
Fax: +61 3 9753 3483
Sales Support (Email Sales)
Renato Lopez
- Sales Manager and Regional Manager for
the Americas, Europe, Middle East & India
Martin Qi
- Regional Manager for China & East Asia
Anthony Ulrich
- Regional Manager for Australia, New Zealand
& Africa
Kade Miller
- Product Specialist
Samantha Weaver
- Sales Administration
Tech Support (Email Support)
Roger Doulis
- Technical Support Engineer
Service/Repairs Support (Email Service)
Enquiry Form
Please complete the form in as much detail as you can. Your enquiry is e-mailed to our sales staff. We aim for same-day response.
Required fields are marked: *